Cozy First Journey Fantasy Series

1. Product Packaging

We carefully inspect all products and packaging prior to shipment to ensure they are in good condition.
Once goods are dispatched, logistics are no longer under our direct control. We shall not be liable for damage to outer cartons or toy packaging occurring during transit. We can assist you in submitting a logistics claim, yet approval cannot be guaranteed. If you encounter issues upon receiving your parcel, please contact us via:
Email: eshinevip@gmail.com
WhatsApp: wa.me/+14322328271

2. Order Cancellation

1. You may cancel your order before shipment. Once the order is dispatched (confirmed by an email with tracking number), cancellation requests cannot be processed.
2. Pre-order items confirmed during livestreams are non-refundable.

For inquiries or requests for refunds, exchanges or returns, please contact us via:
Email: eshinevip@gmail.com
WhatsApp: wa.me/+14322328271

3. Address Regulations

Requests to modify the shipping address are accepted within 24 hours after placing an order. No address revision service will be offered after this timeframe.
We cannot process after-sales requests arising from delivery failures caused by incorrect or incomplete address information.

4. Defective Products

If your purchased item has severe quality defects, we will assist you in coordinating after-sales service with the brand. Please note that after-sales support is not available for all products.
All after-sales applications must be submitted within 7 days after the tracking status shows “Delivered”. Late submissions or insufficient evidence will not be accepted.Please contact us by email and provide the materials listed below:
(1) Order Number
(2) Name of the item for return or exchange
(3) Clear photos showing product defects
(4) Purchase proof / Invoice
(5) Requirements for a complete unboxing video:
a. First verify that the information on the tracking label matches your details. The parcel must remain within the frame at all times. All sides of the outer carton must be clearly captured until you finish inspecting the product.
b. If any defects are found, clearly display and point them out in the video.
c. The parcel and product must stay visible throughout recording. Videos where items move out of frame or lack clarity will be deemed invalid evidence.

5. Logistics Terms

1. Delivery Failure Caused by the Recipient
   If delivery fails due to an incorrect address, inability to contact the recipient, parcel refusal or other similar reasons, the following rules apply:
   a. Request for Redelivery
   You must provide a complete and accurate address before the deadline stated in our email for us to arrange redelivery.
   If no updated address is provided by the deadline, the parcel will be shipped to the original address. No after-sales service will be available for loss, damage or delays resulting from this.
   Parcels left unclaimed after the deadline will be automatically destroyed by the logistics provider. Janetoy cannot provide after-sales support for such cases.

b. Redelivery Is Not Available
No after-sales service can be provided. Thank you for your understanding.

1. Delays by Third-Party Logistics
   Uncontrollable factors may cause shipping delays. The estimated transit time (10–15 business days) is for reference only. We cannot guarantee on-time delivery and will not compensate for any losses, liabilities or costs arising from delays. We will actively liaise with logistics partners to facilitate delivery.

6. General Provisions

For returns or exchanges requested for customer-related reasons (not caused by Janetoy or product defects):
a. All shipping fees shall be borne by the customer. Shipping fees collected for dispatched orders are non-refundable. Refunds will be processed within 2 business days after we receive and confirm the returned item is intact and fit for resale.
If severe product defects are caused by us, we will cover the return shipping cost for replacements.b. For standard worldwide shipping service: after-sales service will not be offered if only packaging is damaged while the product remains intact. If reinforced packaging is required, please select DHL and consult customer service in advance.
For duplicate blind box figures, contact us and we will negotiate solutions with manufacturers or brands.c. Brands and manufacturers require a full unboxing video as supporting evidence for all after-sales claims. Please keep this evidence ready.
For customer-initiated returns, return shipping costs are at the customer’s expense. Original shipping fees are non-refundable.d. Please retain the original packaging after receiving your goods. Original packaging is required for authenticity verification during after-sales processing. Claims cannot be handled without original packaging.e. All refunds will be issued in USD. Janetoy has no control over exchange rate fluctuations. If you have questions regarding currency differences, please consult your payment provider or bank.f. No after-sales service will be provided for undelivered parcels or customs detention caused by incorrect personal information (e.g. wrong name).

7. Exclusions & Disclaimers

Once tracking status shows “Delivered”, refund requests for non-receipt claims cannot be processed.
Opened blind boxes or items whose condition affects resaleability cannot be returned or refunded unless severe manufacturing defects exist.
If you discover problems upon receipt, DO NOT open the blind box. Contact customer service first for resolution. Opened blind boxes are excluded from compensation.
All after-sales applications must be submitted within 7 days after tracking shows “Delivered”. Late applications will not be accepted.
We inspect all products and packaging before dispatch. No returns or refunds will be offered for packaging damage caused by customs inspection.

8. Return Address

Return Address: Block C1, Fuli Center, Taijiang District, Fuzhou City, Fujian Province, China
Please send returned items to the address provided by us.For inquiries, contact us via:
Email: eshinevip@gmail.com
WhatsApp: wa.me/+14322328271